One team for your whole plant
How GlobalCare works
Onboarding with DeepScan
Plants we didn’t build start with a study of how they really work, so we know your systems before the first call.
Hardware and network architecture, I/O list and remote access.
Software versions, licences and configurations.
Obsolescence, critical spare parts and criticality analysis.
Backup, maintenance and obsolescence plans from day one.
Preventive plans
The crises that can be avoided never reach production.
Backup and disaster recovery plan for PLCs, SCADA and servers.
Preventive maintenance, quarterly or yearly.
Obsolescence inventory, to replace hardware before it fails.
An improvement plan when a fault repeats, to fix the root cause.
Monitoring with Merlin
Merlin, our monitoring platform, watches your systems around the clock and raises the alarm before anyone notices.
Servers, networks, historians, SCADA, MES and PLCs, 24/7.
Silent faults, like a historian that stops recording.
Known issues fixed automatically, like restarting a stopped backup.
Everything else goes straight to our engineers as a ticket.
Discover Merlin
Response in under an hour
Call, email or open a ticket in the portal, day or night. An engineer is on it in under an hour, and each request climbs only as far as it needs to.
Level 1: GlobalCare support engineers, 24/7.
Level 2: senior experts in each platform.
Level 3: Adasoft’s technology team.
Level 4: the manufacturer, such as Rockwell or AVEVA.
Live in your portal
Every incident closes with a report: problem, analysis, solution and recommendation.
Every ticket, live, with a direct chat to the engineer on it.
Response times and incident trends.
Period reports by type: corrective, preventive, improvements, backup and recovery.
PDF reports, ready for an audit or for management.
From the first call to resolved
Built on 40 years of factory support
24/7
Around the clock since 2009
40+
Clients who count on us
< 1 h
Response time, day or night
4
Support levels, up to the manufacturer
