How Merlin works
Watch the film · 3 min
Step 01 · See
The whole plant,
on one screen
One overview for every monitored asset, refreshed every 5 seconds. What is starting to fail shows up before it touches the batch.
Disk I/O, CPU load and disk space for every server
Network traffic in and out, live
Health of the services your applications depend on
Status, applications, incidents and maintenance in one place
Step 02 · Detect
Catches
what no one sees
A disk fills up. A service dies. A historian keeps running but stops recording. Merlin checks recording continuity minute by minute and raises the gap the moment it opens.
Recording continuity for every historian
An alert the moment a source goes silent
An incident opened with the evidence attached
Night-time checks on historians, services, CPU and network
Step 03 · Trace
The root cause,
on one timeline
The full disk, the silent historian, the missing data. Merlin lines up events from storage, the operating system, applications and the line, so you see what caused what, minute by minute.
Storage, OS, applications and lines on one time axis
Windows events and logs as evidence
Fully traceable: every event linked to its source
Step 04 · Ask
Just
ask
DaBEEnChe, Merlin’s AI, answers the way a person would, with your plant’s data. Every answer shows where it comes from. And if it doesn’t know, it says so.
Knows everything Merlin watches, and can connect to your MES
Answers with tables, figures and action plans
Its reasoning and sources, on every answer
Runs on local models
Step 05 · Act
Fixes known issues
on its own
When a known issue appears, Merlin acts: it restarts services, starts the recoveries you’ve approved or calls in our support team. Before production is affected, and often while you sleep.
Recovery rules your team approves, one by one
Automatic, or waiting for a person’s approval
Escalation to Adasoft’s GlobalCare 24/7 team
Step 06 · Remember
Your plant’s
memory
Engineers retire, but their experience shouldn’t leave with them. Every incident, every investigation and every fix that ever worked stays in Merlin. Knowledge that lived in one head now lives in your plant.
Incident reports by severity, category and status
Every fix saved, so the next one is faster
Incidents over time, for any period
Live demo
See Merlin working, live.
We have a working demo of Merlin and DaBEEnChe. Book a session and one of our engineers will show you how it watches, explains and fixes, on our demo plant or on your own systems.
A guided session with an Adasoft engineer
Our demo environment, or your own systems
Bring your questions and ask DaBEEnChe live
Merlin is backed by 40 years of factory support
24/7
Monitoring, with our 24/7 support team behind it
40+
Clients on GlobalCare 24/7 support
5,000+
Projects delivered since 1984
50%
Of our clients have been with us for 20+ years
